Privacy Policy

This is the privacy policy of Bob. The purpose of this privacy policy is to set out the principles governing our use of personal information that we may obtain about you. By using our services, you agree to this use. Please read this Privacy Policy carefully before using the services.

1. Joint controllers

The following companies process personal data as joint controllers:

• Robert af Helsingfors Ab (Business ID: 2288050-4)
• Bob the Robot Oy (Business ID: 1928678-2)
• Bob the Robot Engage Oy (Business ID: 2884299-8)
• Bob the Robot Pictures Oy (Business ID: 2607846-3)

The joint controllers are affiliates in the same group of companies. The joint controllers determine the purposes and means of processing. The companies are all together responsible for compliance with the obligations under the applicable data protection legislation.

The joint controllers are hereinafter together referred to as “Bob” or “we”.

2. Contact person and contact details

Marjut Leikas
Tel: + 358 504 623 300
Kaikukatu 4 b (4th floor)
00530, Helsinki

3. What does this privacy policy cover?

This Privacy Policy covers Bob’s practices regarding processing of personal data Bob collects about its customers and users of Bob’s website ( Bob’s customers are typically corporate customers representing their organization. The use of Bob’s services, subscribing to Bob’s newsletters as well as visits to Bob’s websites are subject to this Privacy Policy.

4. For what purposes do we process your data?

The purposes of processing your personal data are the following (one or more purposes may apply simultaneously):

• Managing and analyzing the customer relationship

Bob may use your personal data for managing, analyzing and improving the customer relationship with you.

• Providing and developing services

Bob may use your personal data for providing services for you, for example when you use our digital services, subscribe to our newsletters and participate in events.

• Managing and developing business operations

We may use your personal data to manage and develop Bob’s business operations.

• Communication with You

Bob may use your personal data to communicate with you, for example to send you alerts relating to our services or the products and services of our co-operation partners, to inform you that our services have changed and to ask for your feedback on our products and services.

• Marketing to you

Bob may contact you to inform you of new products, services or promotions Bob and its co-operation partners may offer. Bob may use your personal data to personalize our offering and to provide you with more relevant content. This means for example making recommendations and to display customized content and advertising in our services and in third party services.

• Marketing surveys, opinion polls and gallups

Bob may use your personal data and information in order to ask your opinions when organizing marketing surveys, polls or gallups for itself or its customers.

5. What information do we collect about you?

We process the following types of personal data:

5.1. Basic information of our customers

• first and last name
• contact data (postal address, e-mail address, telephone and fax numbers)
• with respect to corporate customers, necessary information concerning the workplace of the contact persons
• language preferences
• information relating to managing a customer relationship and other relevant connection (e.g. complaints, feedback and recording of customer service telephone calls)
• content, correspondence and consequences related to feedback and complaints
• relevant information related to our events and your participation
• permissions, consents and prohibitions regarding direct marketing

This basic information is necessary for us to manage the customer relationship and to provide our services. We also process information related to your interests and other information provided by you at your own discretion.

5.2. Information related to your use of our website

We and our service providers may use these tracking technologies to collect and analyze certain kinds of technical data, including:

• IP addresses;
• your operating system version;
• your browser types;
• your browser language;
• platform type; and
• the amount of time spent on particular pages.
• information of the use of Bob’s digital services as well as digital content created by you
• technical data sent to Bob by your digital devices (such as computers and mobile devices) as well as information related to cookies and other similar technologies
• information received from social media service providers, such as your basic profile data, location and contact lists within a service

6. What Is The Legal Basis For The Processing?

6.1. Legitimate Interest

Our processing is necessary for the purposes of our legitimate interest. Our legitimate interests allow us to process your data in order to provide our services to you and the organization you are representing. We also develop, monitor and analyze our services and use of our website as well as send communication and marketing for you based on our legitimate interest.

You may contact us if you consider that your interests or fundamental rights and freedoms override our legitimate interest and require protection of your personal data.

6.2. Consent

We process personal data on the basis of your consent when you consent to receiving electronic direct marketing from us or when you consent to the use of cookies and other tracking technologies.

You will always have the right to withdraw your consent at any time by, for example, clicking the respective link provided in our marketing messages. Such withdrawal does not however affect the lawfulness of processing based on consent before the withdrawal.

7. Where do we gather your personal data from?

Most of the information is collected from you or your organization when you become our client. Information is provided by you also when you use our website or services or when subscribing our newsletter.

In addition, your personal data and its updates are obtained from authorities and companies offering personal data updating services, social media service companies, public directories and other public sources of information.


8. Cookies

We use cookies on our website and web services. Cookies are small text files that can be conveyed to the user’s device via the service. Cookies or other corresponding techniques may be used to collect information on your use of the service and your device via the service. Such information may include from what page you have entered the service, the browser you are using, or the sections of the service you have been browsing and the dates and times thereof.

Cookies enable the processing of hits and other service-related information. The information obtained enables the functioning of the service to be analyzed and improved to provide the user with a better and more individualized experience. The information collected may also be used to target marketing likely to correspond to the interests of the user within and outside the service, for example, by utilizing re-targeting.

You may prevent the use of cookies by changing your browser settings. You should note, however, that the removal of cookies or blocking their use may have a detri-mental effect on the use of the service or its specific sections or functions or even entirely prevent such use.

9. Social Media Plug-Ins

Our website contains social plug-ins, i.e links to the external social networks Facebook, Instagram and Linkedin.

When you visit our website the social plug-in recognizes if you are logged in to the social media account like Facebook. If you are not logged in to your social media account, social plugins will not show any tailored content.

Social media networks may collect and process data about your visits and usage in accordance with their own privacy policies. Social media networks will not transfer this collected data to us.

10. Is your data regularly shared with others?

We do not sell, lease or otherwise disclose your personal data to third parties unless otherwise stated below.

We may share your personal data with authorized third parties that perform services for Bob for the purposes described in this Privacy Policy within the limits of the applicable legislation. We do not allow those companies to use it for any purpose other than to perform those services, and Bob requires them to protect your personal data in a way consistent with this Privacy Policy.

We may share your personal data on the basis of valid order from a court or other official body with sufficient authority.

We may share your personal data as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which your personal data would be transferred to another entity as a result of such a proceeding.

11. Is your data transferred to countries outside the European Union or the European Economic Area?

Your personal data is not generally transferred outside the European Union or European Economic Area unless it is necessary for the purpose of processing data or technical implementation. In this case we will separately inform you and we are responsible for ensuring compliance with the requirements of the personal data legislation.

12. The principles of securing the data

We have established electronic and administrative safeguards designed to make the information collected secure. Manually processed documents containing your personal data are protected against unauthorized access.

Only our appointed personnel are entitled to access your personal data. The system is protected with a fire-wall.

13. How long do we process your personal data?

We process your personal data for as long as the customer relationship or other comparable relationship between you and Bob exists. We also process your personal data for taxation and legal purposes as long as necessary.

If you have subscribed our newsletter, we process your personal data for direct marketing purposes until you opt-out from receiving our marketing messages.

14. Your Rights: How to Access, Update and Manage Your Information?

You have a right to access, update and manage your own personal data under the applicable data protection laws. If you wish to exercise any of the rights defined below in this section 14, please call or send an email request thereof to our contact person.

We may ask you to provide further information in order to identify you.

14.1. Right to Access Your Data

You are entitled to obtain confirmation on whether or not we process personal data about you. You may also have information on our means of processing as well as a copy of the personal data undergoing processing. We may charge a reasonable fee based on our administrative costs if you request further copies.

14.2. Right to Rectify Your Data

You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. You may have your incomplete data completed if you provide us with additional information or statement.

14.3. Right to Erasure

If you no longer want us to actively process your personal data, you can have us delete your personal data if:

(i) your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

(ii) if you withdraw your consent;

(iii) if you object to the processing and there are no overriding legitimate grounds for the processing;

(iv) the personal data have been unlawfully processed; or

(v) the personal data have to be erased for compliance with a legal obligation in applicable law.

14.4. Right to Restriction of Processing

You have the right to obtain from us restriction of processing where one of the following applies:

(i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;

(ii) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;

(iii) we no longer need the personal data for the purposes of the processing, but you require that we store your data for the establishment, exercise or defence of legal claims; or

(iv) you have objected to processing and the verification whether our legitimate grounds override your rights and freedoms is pending.

14.5. Right to Data Portability

You have the right to receive the personal data concerning you which you have provided to us (for example by submitting your email address for direct marketing purposes) in a structured, commonly used and machine-readable format. You have the right to have the data transmitted to another controller if:

(i) the processing is based on consent or on a contract; and

(ii) the processing is carried out by automated means.

14.6. Right to Object Processing

You have the right to object at any time processing of your personal data based on legitimate interest on grounds relating to your particular situation.

We shall no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

You have always right to object direct marketing and processing of personal data for such purposes.

14.7. The right to lodge a complaint to the supervisory authority

In case you suspect a breach of data protection legislation in processing of your personal data and the matter is not solved amicably between you and us by negotiating, you may contact the competent supervisory authority to lodge a complaint.

15. Changes to this Privacy Policy

Bob may from time to time change this Privacy Policy or change or withdraw access to different services. Bob will inform you of any fundamental changes via email or by publishing a bulletin on the website. Bob recommends that you check this Privacy Policy regularly to keep yourself informed of any possible changes.